Refund and Returns Policy
1. General Information
This Refund and Returns Policy (“Policy”) governs the conditions under which customers of innovatelife (“we”, “our”, “us”) may return products purchased from https://www.innovatelife.store (“Website”) and receive a refund. By placing an order, you agree to the terms set out below.
2. Refund Eligibility
2.1. Time Frame
Requests for refunds must be submitted within 30 calendar days of the delivery date.
2.2. Condition of Returned Items
Returned products must be in their original, unopened, and resale‑able condition, including all accessories, manuals, and packaging.
3. Return Process
3.1. Initiating a Return
To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, reason for return, and any supporting photos if applicable.
3.2. Shipping the Return
After approval, you will receive a prepaid shipping label. Pack the item securely and attach the label. You are responsible for ensuring the package is delivered to the carrier.
3.3. Refund Method
Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item.
4. Non‑Refundable Items
- Gift cards, downloadable software, and digital subscriptions.
- Personalized or custom‑made products.
- Products that have been used, altered, or damaged after delivery.
5. User Responsibilities
- Provide accurate contact and order information.
- Follow the return instructions provided by our support team.
- Retain proof of shipment until the refund is confirmed.
- Comply with all applicable local consumer protection laws.
6. Legal Disclaimer
We reserve the right to amend this Policy at any time without prior notice. The most current version will be posted on the Website. This Policy does not affect any statutory rights you may have under applicable consumer protection legislation.
For any questions regarding this Policy, please contact us at [email protected], call +1(806)737-9486, or write to our mailing address at Address
.